Applying end-2-end Customer Experience journey in a online travel & lifestyle reward programme, Asia Miles Limited

Date: 29 Aug 2020 (Saturday)
Speaker Session:
Time: 10:30am – 11:30am Hong Kong
Format: Live Webinar(Zoom)
Language: English only
Deep Dive Sessions (optional, First Come First Serve)
Time: 11:30am – 12:30pm HK
Language: English or Cantonese
Target Audience: Business and IT executives and professinals
Fee: Free

Asia Miles Limited is one of the forerunners in adopting digital transformation techniques with business agility in the travel and lifestyle programme industry.

Michael will share stories in the How, What, When, Who, Who to facilitate his teams to iteratively and incrementally evolving products which are built with the latest business agility techniques welcomed by the digital and business organizations.

Does the evolution extend to and post an impact to internal functional departments such as legal & contract, procurement, human resources?

How does Asia Miles leverage Big Data analytics, Net Promoter Score (NPS), eNPS, and more….?